At Ace Cooling, Heating, Plumbing & Electrical, we know homeowners often have questions before scheduling service. Below you’ll find clear, straightforward answers to some of the most common questions we receive from customers throughout Lake Charles and the surrounding service areas.
If you don’t see your question here, feel free to contact our team directly. We’re always happy to help.
Do you work on septic systems?
No, we do not service or repair septic tanks or septic drain fields.
We handle everything inside your home and up to the point where your plumbing connects to the septic system. That includes drain lines, sewer lines, leak detection, repiping, water heaters, fixtures, and more. If you’re experiencing an issue beyond the connection point—such as a full septic tank, drain field problem, or septic pump failure—you’ll need to contact a licensed septic contractor.
If you’re unsure whether the issue is inside your plumbing system or in the septic system itself, we can inspect and help determine the source.
How often should I change my air filter?
The frequency depends on the type of filter and your household conditions.
- Standard 1-inch filters typically need to be changed every 30 days.
- Pleated filters may last 60–90 days.
- High-efficiency or media filters can last several months, depending on use.
Homes with pets, allergies, higher dust levels, or heavy system use may require more frequent changes.
A dirty filter restricts airflow, reduces system efficiency, and can contribute to breakdowns. If you’re unsure which filter your system uses or how often it should be replaced, we can check during a maintenance visit.
How often should I schedule HVAC maintenance?
We recommend professional HVAC maintenance twice per year.
- Air conditioning maintenance in the spring
- Heating maintenance in the fall or early winter
Regular maintenance helps identify worn components, airflow restrictions, electrical issues, refrigerant concerns, and drainage problems before they turn into larger repairs.
In Southwest Louisiana, long cooling seasons and humidity place extra demand on HVAC systems. Routine service helps extend system life and maintain performance.
Do you offer water filtration systems?
Yes, we install and service water filtration systems.
Water quality varies throughout the Lake Charles area and surrounding communities. Depending on your water source, you may experience sediment, hard water minerals, chlorine, or other contaminants.
We offer options including:
- Whole-home water filtration
- Water softeners
- Under-sink filtration systems
- Reverse osmosis systems
If you’re unsure what your water contains, we can discuss testing options and help you choose the right system for your household.
Do you offer ductwork, duct cleaning, duct sanitizing, insulation, or indoor air quality services?
Yes, we provide ductwork services and indoor air quality solutions.
- Duct repair and sealing
- Duct replacement and installation
- Air duct cleaning
- Duct sanitizing treatments
- Insulation recommendations
- Indoor air quality system installation
Leaky or poorly sealed ductwork can reduce efficiency and airflow. Indoor air quality systems can help reduce airborne particles and improve comfort. If you’ve noticed uneven temperatures, high utility bills, or excessive dust, ductwork or IAQ services may help.
What temperature should I set my thermostat to?
The best thermostat setting depends on your comfort level, energy goals, and household schedule.
In summer, many homeowners set thermostats between 72–78 degrees. In winter, 68–72 degrees is common. However, comfort is personal.
Programmable and smart thermostats allow you to adjust temperatures based on occupancy. For example:
- Higher temperatures during summer when you’re away
- Lower temperatures at night during winter
If you’re unsure how to optimize your settings, we can review your thermostat setup during service.
Do you offer backflow prevention services?
Yes, we install and service backflow prevention devices.
Backflow prevention protects your drinking water from contamination due to pressure changes in plumbing systems. These devices are especially important in irrigation systems and certain plumbing configurations.
If your property requires annual backflow testing or installation of a backflow preventer, our licensed plumbing team can assist.
How often should I clean my AC drain line?
We recommend flushing your AC drain line once a month during heavy cooling season.
You can pour equal parts warm water and vinegar into the drain line to help reduce algae buildup. This simple maintenance step can prevent clogs that lead to water leaks or system shutdowns.
If your system repeatedly clogs or you notice water around the air handler, schedule service. Persistent drain issues may require professional cleaning.
Can you repair frozen pipes?
We cannot work on frozen pipes while they are still frozen.
If a pipe is actively frozen, it must be safely thawed before repairs can be performed. Attempting to cut or repair frozen piping can cause additional damage or unsafe conditions.
If you suspect frozen pipes:
- Turn off the main water supply
- Avoid using open flames to thaw pipes
- Contact a licensed plumber
Once pipes have thawed, we can inspect for cracks, splits, or leaks and perform necessary repairs.
What areas do you service?
Ace Cooling, Heating, Plumbing & Electrical proudly serves homeowners throughout Southwest Louisiana.
Our service areas include Lake Charles and surrounding communities such as Moss Bluff, Westlake, Sulphur, Carlyss, Iowa, Vinton, and nearby areas. If you’re unsure whether you fall within our service range, visit our service areas page or contact our office directly.
We strive to provide timely service across our coverage area.
How do I know if I need AC repair or replacement?
If your air conditioner is over 10–15 years old, requires frequent repairs, or struggles to maintain temperature during peak summer months, replacement may be worth considering.
If the issue is isolated to a specific component and the system is otherwise in good condition, repair may be appropriate.
We provide a clear evaluation and explain options before recommending major work.
How do I know if I need sewer or drain service?
Common signs include:
- Multiple slow drains
- Gurgling toilets
- Sewer odors
- Water backing up into tubs or sinks
If more than one fixture is affected, the issue may involve the main sewer line. We offer drain cleaning, hydro jetting, sewer repair, and camera inspection services to identify and resolve the problem.
How long does water heater replacement take?
Most standard tank water heater replacements can be completed within a few hours once the correct unit is selected.
Tankless installations may take longer if gas, venting, or electrical modifications are required. We review installation expectations before beginning work.
Do you offer emergency services?
Yes. We understand that plumbing and HVAC problems don’t always happen during normal business hours.
If you experience an urgent issue such as a major leak, loss of heating or cooling during extreme weather, or sewer backup, contact our office to check availability.
Still Have Questions?
Every home is different, and every system has its own history. If you have a question about heating, cooling, plumbing, electrical systems, generators, ductwork, or water quality, our team is here to provide clear information.
Contact Ace Cooling, Heating, Plumbing & Electrical today to schedule service or speak with a member of our team.
Why Choose Ace Cooling, Heating, Plumbing & Electrical?
We stand by our 100% customer satisfaction guarantee
BBB Accredited Business
Professional Staff
Award Winning Service
